UNedited Customer Testimonials
Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
Rachel in Customer Service is awesome! She is always very responsive and attentive to our needs. She make sure everything is taken care of and gets through production as requested.
The artist is amazing! He takes your preliminary idea and brings it to life. Even if the customer does not have much of an imagination, like us, he makes it happen.
ClassB is a terrible name for a company that gives Class AAA service. Perfect every time. Thank you ClassB
Seoul, South Korea
Our custom patches turned out Great! My fiancée are getting married at the Boy Scout camp where we met and have served. So, we created patches to give to all of our guests. Rachel Barker, our Service Rep, was incredibly helpful and responsive, and Erik, our Designer, perfectly captured our concept.
Our one problem is that the metallic thread used for the button loops is too thin to be used for that purpose. They slid right out of the stitching intended to hold them in place. So, we had to hot glue all 125 patches to be able to use them.
Rachel acknowledged that this is a known problem with the metallic thread. If we had known, I would have been happy to use the thicker gray button loop option, which would hold a button more snugly, anyway, as well as not come undone. I'm concerned that people will lose them.
Rachel did offer to let us return them to get a few more stitches added. Unfortunately, we are in a time crunch, and there was no guarantee that would fix the problem. But, I wanted to mention that she did try to make it right. Instead, we decided we had to fix them ourselves.
I suggest that the metallic thread not be used for button loops, or that the potential problem should at least be noted somewhere before purchase.
I was impressed with the customer service. I ordered via phone and Emily verified my order numbers right away, and then sent an e-mail so I could look over everything again to make sure it was correct. I received e-mail updates so I could see things were on track with my order. Everything arrived as scheduled, and I appreciated the good communication. I would definitely order from ClassB again.
As usual the customer service was awesome! The order was perfect and was delivered before the requested date! Thank you!
They are great. You get a check on art and service is always great. Time is exactly as described if not sooner.
Great customer service!
I am very pleased with the service and the t-shirts that I ordered.
Te service was excellent, the t-shirts are great and we are very happy to have our very first family reunion t-shirts.
I requested for them to be mailed to Puerto Rico and got them in less than a week.
Would order again from this site and recommend them, THANKS!
Gurabo, Puerto Rico
The order was done exactly as requested the service and walk through of ordering was second to none.If you haven't ordered from Class B. before you won't be disappointed.Great job Class B you have our business from now on great service great product great prices and great people thank you.
Will, Greenwood, Arkansas
I was pleased with the ordering process and your customer service when I had any questions. Overall, a very pleasant experience, and the t-shirts looked great at our family reunion. Thanks!
Marine City, Michigan
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