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UNedited Customer Testimonials

Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.

don't like the system for making art work. it's clunky and not user friendly. But your people are amazing and helped me fix the issue I could not with your system.

Zarha K, Enterprise, FL
May 2nd

Great experience start to finish! Answered questions promptly and delivered a great product! Reasonable price when ordering in bulk for your Pack.

Matthew M, Landenberg, PA
April 24th

It’s a little antiquated and not mobile device friendly. It’s hard to browse artwork.

Christopher M, Vienna, VA
March 11th

Customer service was professional and responsive. The artwork was great, too. Everyone loved the patch to commemorate our Blue & Gold. The one thing I was NOT happy about was the fact that the patches were manufactured overseas. I was even more unhappy to see the packing slip with the actual cost from the overseas manufacturer, which showed that 75 patches were made at a cost of 0.76 cents per patch (especially since I paid $3.53 per patch)! We are a small Cub Scout Pack with a modest budget - I get that there’s shipping costs and other fees to cover the design and customer service (aside from the politics of outsourcing manufacturing in the USA), but the pricing is exorbitant and puts a strain on Packs trying to reward their scouts with patches and regalia typical of scouting. For the price I paid, it should have been USA made. So disappointing.

Cubmaster P from Northern VA
February 8th

I’ve used ClassB for 6 years in a row for our Cub Scout shirts - they have great designs, the website is easy to use, and the artists and account managers are so easy to work with!

Ali M, Albany, NY
December 21st

I've been involved with Scouting for over 38 years and I manage a Privately owned BSA Council like shop. And I carry and special order everything a Council Scout store carry.
Use Class B for all my personal needs and special order for my customers.
Art work, embroidery and customer service is outstanding.

Al K, Flemington, NJ
July 26th

ClassB is the BEST! Robert is awesome and always provides excellent customer service. He listens to our needs and strives to ensure clear communication and expectations both sides of the transaction. The artwork is always fantastic, and we get our items in a timely manner. Thank you, Robert, for all that you do for us!

Leigh T, Apopka, FL
June 30th

I worked with the account manager Diana. She did an amazing job getting in touch with me and working through some issues, like being out of a particular T-shirt that was requested. She also made sure we still got our order in time for our troop to go to camp. The designs that are available for Troops to pick gave the scouts plenty of options. Wonderful customer service!

Amanda M, Grimes, IA
June 27th

the designing part was difficult to do on my own; however, I plan to purchase again in the future.

Dawn H, Rock Hill, SC
June 27th

Very helpful and friendly people to work with from start to finish. Reordering additional shirts was not a problem, project updates throughout the process made this experience perfect! Will definitely order from again. Thank you!!!

Bonnie NJ
June 19th

Anonymous entries are from customers who opted out of signing their name but still wanted to share their experience. HTML and special characters that won't render properly in a web page are automatically removed.

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