UNedited Customer Testimonials
Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
I was very impressed with the entire process from start to finish. Our pack loved the design and overall quality of the shirts. We will definitely be ordering from you again!
Maple Grove, MN
I am very disappointed in your company. Having been quite understanding of the fact that your accounting department cashed our 4-H club's check for over $600 more than it was written for I would think you would want to do something to help. I missed a sweat shirt on an order and needed to add it. Your representative would do nothing to help rectify the situation but offer to sell them to me at $50 each. How can I justify almost double the price? I was willing to order more than the required 6 to help offset some of the cost but cannot justify charging club members almost double what we originally charged. Being an authorized retailer you understand that we cannot just go anywhere for products. I feel like we are being held hostage to purchase large quantities of product that our club will then sit on, since we have already ordered over 100 garments from you in the past year. I will be writing to our 4-H cooperative extension and explaining to them how you are unwilling to help and expect us to be understanding when you make a mistake and take over $600 from our programs and make us wait for it to be returned and yet feel the need to gouge us to help rectify a number error on our part. Thank you for absolutely nothing.
Our robot team was late on deciding on a t-shirt design. I had previous experience with ClassB and thought they may be able to create and deliver with a quick turnaround when other sites couldn't. The staff worked with me to create an awesome design and I had the shirts in hand in a week, without being charged any special rush shipping charges. Friendly customer service, quality artwork, and free shipping all within a week to meet a competition deadline. Couldn't have asked for more!
Ellicott City, Maryland
The customer service we received was excellent! We had a problem with a couple sweatshirts in our initial order being too small. The customer service rep asked me to measure the sweatshirts received and once we realized that they were 2 inches shorter than what was listed in the online sizing chart, they replaced the two for free. The representative was friendly and obviously invested in making sure our scouts got the product they ordered. Will definitely use ClassB again!!
Thanks to the wonderful customer service department! We are very happy with our T-shirt and Pinewood Derby badge orders.
I ordered shirts for our family reunion in July and the art team worked with me in order to custom make a design special to our family. Everyone loved the t-shirts and we all wore them for our reunion. I had the t-shirts shipped directly to the location of our reunion and you guaranteed my delivery a few days earlier than should have been to make sure it got there in time. Thank you for working with me. Everyone was extremely helpful and friendly from customer service to the art team and also the girl who answers the phone. I will and have been recommending this company to everyone who needs t-shirts. Everything was just perfect. You accomodated all my needs and enjoyed doing it in the process. That is what true customer service is all about and is what brings us back.
Anne Marie S.
The shirt was easily to design and update with changes. Once the order was placed, the company contacted me to ensure the order was completed to my satisfaction. The artwork was beautifully done. My reunion attendees thought the shirts were simply gorgeous.
I had ordered t-shirts for my Girl Scout Troop (it could not have anything about GIrl Scouts on it because of no licensing) these were a gift from me for my Scouts for Christmas. I got them in and 4 of the shirts were to large so just 5 days before our Christmas party I placed a re-order, delivery was to be on the 27th -- I wrapped these girls an empty box explaining what happened so they would still have a box to open. I had talked to Ashley and she had told me there was no way that I could get them by the 19th for my party. TO MY SUPRISE on the afternoon of the 19th they arrived!! Thank you so much Class B for such wonderful service -- the girls loved both of the shirts I had purchased them and the parents were impressed with the quality & appearance of the shirts!!
Class B's artists took my simplistic sketch of a patch for our Wood Badge course and turned it into a work of art. Excellent quality, service and price.
I was very pleased with the ordering process and the quality of the product that I received. I would use Class B again in a heartbeat. The product arrived fast, accurate and well sorted. Thank you for a job well done.
East Hampton, CT