UNedited Customer Testimonials
Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
Dealing with class the personnel on the products that we purchased we were very satisfied with the assistance that was given and the product was excellent for the Boy Scouts.
This may sound like a made up "marketing statement" but it is absolutely real. The folks at ClassB were truely invested in getting us exactly what we needed. They understand Scouting and the reality of busy parents working to support their kids. They were amazing in getting our shirts ordered and delivered in time for our Klondike competition. To make the experience even sweeter, Troop 705 won! ClassB... you rock!
We had some issues ordering locally the last few times with getting the correct sizes and number of shirts. This was our second order with ClassB and we received them quicker than if we had done it local and received much better customer service.
Great customer service
I am very disappointed in your company. Having been quite understanding of the fact that your accounting department cashed our 4-H club's check for over $600 more than it was written for I would think you would want to do something to help. I missed a sweat shirt on an order and needed to add it. Your representative would do nothing to help rectify the situation but offer to sell them to me at $50 each. How can I justify almost double the price? I was willing to order more than the required 6 to help offset some of the cost but cannot justify charging club members almost double what we originally charged. Being an authorized retailer you understand that we cannot just go anywhere for products. I feel like we are being held hostage to purchase large quantities of product that our club will then sit on, since we have already ordered over 100 garments from you in the past year. I will be writing to our 4-H cooperative extension and explaining to them how you are unwilling to help and expect us to be understanding when you make a mistake and take over $600 from our programs and make us wait for it to be returned and yet feel the need to gouge us to help rectify a number error on our part. Thank you for absolutely nothing.
Really enjoyed the great customer service, you can tell you care about your employees and the like what they do! Very satisfied with our shirts our kids were able to help and design them with your site.
I love the little stuffed tigers in the shippments but why not change it up once in awhile to a bear or wolf or bobcat?
Our robot team was late on deciding on a t-shirt design. I had previous experience with ClassB and thought they may be able to create and deliver with a quick turnaround when other sites couldn't. The staff worked with me to create an awesome design and I had the shirts in hand in a week, without being charged any special rush shipping charges. Friendly customer service, quality artwork, and free shipping all within a week to meet a competition deadline. Couldn't have asked for more!
Ellicott City, Maryland
The customer service we received was excellent! We had a problem with a couple sweatshirts in our initial order being too small. The customer service rep asked me to measure the sweatshirts received and once we realized that they were 2 inches shorter than what was listed in the online sizing chart, they replaced the two for free. The representative was friendly and obviously invested in making sure our scouts got the product they ordered. Will definitely use ClassB again!!
This was the first time that I have placed an order with ClassB and I was very impressed. The customer service was incredible from my first phone call with questions, to me calling to place the order through me actually receiving the product. Great job!!
Anonymous entries are from customers who opted out of signing their name but still wanted to share their experience. HTML and special characters that won't render properly in a web page are automatically removed.
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