UNedited Customer Testimonials
Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
Staff is excellent to work with!! I worked with Molly and she knows her product so well that she quickly responded and guided me to a final order. Very helpful! Excellent customer service!!
Bonnie H. Medford, Oregon
Great service and costumer service.
I do recommend it.
Emily was amazing. Excellent communication and service. Thanks so much!
Wonderful customer service. Could not be more pleased.
Class B gave me fantastic very personal service. Their design site is super easy to use and turnaround was quick. The only thing I would say is to order up a size if you're getting the Sport-tek women's shirts, they run small!
Always great service and great products would strongly recommend to all.
Rachel in Customer Service is awesome! She is always very responsive and attentive to our needs. She make sure everything is taken care of and gets through production as requested.
The artist is amazing! He takes your preliminary idea and brings it to life. Even if the customer does not have much of an imagination, like us, he makes it happen.
ClassB is a terrible name for a company that gives Class AAA service. Perfect every time. Thank you ClassB
Seoul, South Korea
Our custom patches turned out Great! My fiancée are getting married at the Boy Scout camp where we met and have served. So, we created patches to give to all of our guests. Rachel Barker, our Service Rep, was incredibly helpful and responsive, and Erik, our Designer, perfectly captured our concept.
Our one problem is that the metallic thread used for the button loops is too thin to be used for that purpose. They slid right out of the stitching intended to hold them in place. So, we had to hot glue all 125 patches to be able to use them.
Rachel acknowledged that this is a known problem with the metallic thread. If we had known, I would have been happy to use the thicker gray button loop option, which would hold a button more snugly, anyway, as well as not come undone. I'm concerned that people will lose them.
Rachel did offer to let us return them to get a few more stitches added. Unfortunately, we are in a time crunch, and there was no guarantee that would fix the problem. But, I wanted to mention that she did try to make it right. Instead, we decided we had to fix them ourselves.
I suggest that the metallic thread not be used for button loops, or that the potential problem should at least be noted somewhere before purchase.
I was impressed with the customer service. I ordered via phone and Emily verified my order numbers right away, and then sent an e-mail so I could look over everything again to make sure it was correct. I received e-mail updates so I could see things were on track with my order. Everything arrived as scheduled, and I appreciated the good communication. I would definitely order from ClassB again.
Anonymous entries are from customers who opted out of signing their name but still wanted to share their experience. HTML and special characters that won't render properly in a web page are automatically removed.
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