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UNedited Customer Testimonials


Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.


I have to say that your online design tool is a challenge to use. The basic design is fine but to customize sufficiently so that your designers have an idea of what I am looking for, is quite a challenge. It takes a lot of time and the tool is not easy to use.

LeAnn Pipkins, Redwood City, CA
May 29th

Okay - let me start by saying, as an event planner, I order custom gear all the time - from every type of vendor - and I have never had a better customer service experience. I thought I’d waited way too long to order the shirts for my son’s Philmont camping trip this summer and I was prepared to pay a lot for expedited shipping. I chatted online with ClassB and realized I had plenty of time! From order to in hand (with FREE shipping) was about a week! I used two of the preset designs and customized them VERY EASILY with our troop number and location. Once I placed the order, I heard from a customer service agent within minutes. She provided a single contact throughout the printing and shipping process. She assured that I had the correct information (like Trek and Itinerary Numbers) and that my custom design would actually “look right” when it got here. (I did not have time to make a mistake!) She was one of the best customer service agents I’ve ever had the joy of working with. Both of my shirts arrived in hand within 2 weeks and they will be ready for distribution at the shakedown. I will ABSOLUTELY be using ClassB in the future for not only Scout shirts, but also for other shirts we need for other events and projects. THANK YOU CLASSB FOR MAKING ME LOOK SOOOO GOOD!!!

Emily B, Birmingham, AL
May 27th

Best TIP, Save yourself a lot of frustration and call the design team right away. They were a fantastic help. I could have saved myself an hour or 2 of try this or that. Their suggestions and help were great.

Eric O, Littleton, CO
May 24th

ClassB has once again delivered a quality product. We are very happy with the print work and shirt materials.

Chris J, Lemont, IL
May 22nd

It would be nice if the shirts I order were available on the website, then I could order myself rather than continuously bothering Diana.

Allan P, Cedar Park, TX
May 21st

The 100% heavy cotton is larger than standard industry size, the language used in the website makes it very confusing, you think the other styles run small compared to industry standard size. Clearer language on sizing

Claudia T, Fort Worth, TX
May 18th

We ordered our crew’s Philmont T-shirts from ClassB and we could not be more thrilled with the quality and speed (one week from placing the order to delivery!) ClassB is so easy to work with, from design to ordering to delivery. They are flexible and have check-ins throughout the process to make sure we’re happy with the color and design before it gets printed.

Alison S, Lexington, MA
May 18th

Robert Stephens is ultimate professional, quick turn around, and service and support to the local council is outstanding. It is a choice for who we choose, and we choose Class B! Thank you!

Karen M, Scout Executive, Pacific Harbors Council, BSA
May 18th

I’ve used ClassB for 6 years in a row for our Cub Scout shirts - they have great designs, the website is easy to use, and the artists and account managers are so easy to work with!

Ali M, Albany, NY
May 16th

I’ve used ClassB for 6 years in a row for our Cub Scout shirts - they have great designs, the website is easy to use, and the artists and account managers are so easy to work with!

Ali M, Albany, NY
May 16th

Anonymous entries are from customers who opted out of signing their name but still wanted to share their experience. HTML and special characters that won't render properly in a web page are automatically removed.


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