I’m with a school, government, or non-profit organization, can I get a discount?
September 10, 2010
We offer the same low prices to all our customers.
Since most of our prices are set specifically for the non-profit market (where budgets can be very tight), there is simply no room to negotiate lower prices for any reason. You’ll be amazed at the high quality and great service you receive from us at low prices we offer.
Since most of our prices are set specifically for the non-profit market (where budgets can be very tight), there is simply no room to negotiate lower prices for any reason. You’ll be amazed at the high quality and great service you receive from us at low prices we offer.
Can I use the artwork from my order on my website/newsletter/flyer?
September 10, 2010
Yes, in many cases you can! You can use the image posted online (as part of the artwork approval) for practically anything. However, If your image contains a licensed image or property from any other company or organization then you must get permission from them to use the image for your website/newsletter/flyer.
Having permission to reproduce images that are copy written or trademarked on your t-shirt order does not grant permission for any other use. Always check with us or the copy write or trademark holder for more information.
Many customers like to post the artwork on their website or put the artwork on a flyer to promote the resale of the product. You are allowed to use the proof artwork to do those things.
It’s important to note that we retain all rights and ownership of our original artwork and designs. We retain ownership and all rights to our original artwork because our experience provides the best means of protecting your designs. If the artwork we produced is stolen by a third party, you’ll have a knowledgeable ally with a vested interest in helping you to protect the artwork. If you think your usage of the art may infringe on this, just give us a call and we’ll discuss your needs.
Can I have my screen? Do I own my screen?
September 10, 2010
Your design will be screen printed using modern aluminum retensionable frames. The screen is tightened each run for the highest quality print. Your design is placed in the metal frame, your shirts are printed, and then your design is immediately removed. Typically each frame is used 3-4 times per week.
The traditional screen printing method of putting your design in a wooden frame is not used by our shop. Wooden frames allow the quality of the print to worsen between the first shirt printed and the last shirt printed.
This method of using a small number of aluminum screens versus wooden screens also saves space, cost and trees. This removes the need for us to charge you any kind of screen charges and ensures that reorders look just as great as the initial order.
Would you like to learn more? The inventor of this type of frame describes in detail the advantages of aluminum frames on their website (link opens in new window).
The traditional screen printing method of putting your design in a wooden frame is not used by our shop. Wooden frames allow the quality of the print to worsen between the first shirt printed and the last shirt printed.
This method of using a small number of aluminum screens versus wooden screens also saves space, cost and trees. This removes the need for us to charge you any kind of screen charges and ensures that reorders look just as great as the initial order.
Would you like to learn more? The inventor of this type of frame describes in detail the advantages of aluminum frames on their website (link opens in new window).
Can I get a sample shirt?
September 10, 2010
Yes, you can order just one shirt!
You can design a shirt design on our website …design your own custom t-shirts @ classb.com and order just one sample shirt for your group to take a look at, wear, feel and wash, before taking a bigger order. We are only able to print 100% cotton style short sleeve t’s. For information on ..
Pricing: B110 100% Cotton Heavyweight T-Shirts from ClassB.com
Printing Process: New Digital Printing: Single T-shirt orders now possible! | ClassB® Blog
You can also order a Size Sample Kit from the Trading Post.
Pricing: B110 100% Cotton Heavyweight T-Shirts from ClassB.com
Printing Process: New Digital Printing: Single T-shirt orders now possible! | ClassB® Blog
You can also order a Size Sample Kit from the Trading Post.
Can I have my order by a certain date?
September 10, 2010
We give you an in-hand date on nearly all orders!
In addition to our standard turnaround time, we offer 2 levels of rush service.* You never have to be concerned with how long it takes in shipping.
*Restrictions apply, please visit our rush page for more information.
What is the minimum order for Embroidery?
September 10, 2010
– Embroidery orders with a new custom design have a 10 piece minimum and you can mix sizes, styles, and colors in any amounts to reach that minimum. Reorders have no minimums and pricing will vary. Single garment reorders must have the same design as previous order Custom Embroidery from ClassB.com
Will the printED design crack or break apart?
September 10, 2010
Cracking, weathering, fading, and other changes to the ink film can happen over the life span of the shirt.
We find that the heavier deposits of ink required for a vibrant print on dark shirts will show this condition sooner than a thin layer of dark ink.
While there is very little that can be done to completely prevent this effect, we recommend careful laundry procedures to extend the life of the garment.
1. Wash in cold water with the shirt turned inside out.
2. Wash with similar colors and fabrics. Avoid washing t-shirts with heavy jeans.
3. Hang dry for maximum life.
4. Do not use bleach or detergents containing bleach.
5. Do not iron the design!
Because it’s impossible to control how people wash their clothes, cracking of light inks on dark shirts should be expected.
We find that the heavier deposits of ink required for a vibrant print on dark shirts will show this condition sooner than a thin layer of dark ink.
While there is very little that can be done to completely prevent this effect, we recommend careful laundry procedures to extend the life of the garment.
1. Wash in cold water with the shirt turned inside out.
2. Wash with similar colors and fabrics. Avoid washing t-shirts with heavy jeans.
3. Hang dry for maximum life.
4. Do not use bleach or detergents containing bleach.
5. Do not iron the design!
Because it’s impossible to control how people wash their clothes, cracking of light inks on dark shirts should be expected.
Will the printed design wash off or fade?
September 10, 2010
Your design will not wash off or fade. We only use high quality inks and finely tuned methods to produce durable imprints.
Proper laundry procedures are important to extend the life of the print. We recommend:
1. Wash in cold water with the shirt turned inside out.
2. Wash with similar colors and fabrics. Avoid washing t-shirts with heavy jeans.
3. Hang dry for maximum life.
4. Do not use bleach or detergents containing bleach.
5. Do not iron the design!
Proper laundry procedures are important to extend the life of the print. We recommend:
1. Wash in cold water with the shirt turned inside out.
2. Wash with similar colors and fabrics. Avoid washing t-shirts with heavy jeans.
3. Hang dry for maximum life.
4. Do not use bleach or detergents containing bleach.
5. Do not iron the design!
Can I mix different styles or colors of garments for embroidery?
September 10, 2010
Yes, definitely!
We encourage you to order exactly the styles and colors you want. For embroidery, you can mix and match garments like royal blue polos and gold caps or green fleeces and black T-shirts. You can mix styles of garments to reach the next quantity price break.
For more information on our Embroidered products, visit this link … Custom Embroidered Garments, by popularity, from ClassB.com .
Note: An Embroidery order can not be mixed with a Screen Printing order.
We encourage you to order exactly the styles and colors you want. For embroidery, you can mix and match garments like royal blue polos and gold caps or green fleeces and black T-shirts. You can mix styles of garments to reach the next quantity price break.
For more information on our Embroidered products, visit this link … Custom Embroidered Garments, by popularity, from ClassB.com .
Note: An Embroidery order can not be mixed with a Screen Printing order.
T-shirt Hem Coming Out? Here’s What To Do
August 17, 2010
Here at ClassB, we always strive to give our customers top-quality custom t-shirts along with the best possible customer service. In fact, we go above and beyond to exercise exceptional quality control procedures several times throughout the creation and production of your t-shirts. Unfortunately, there are times when even the most stringent quality control standards cannot prevent particular issues from occurring.
Over the past year, a very small number of our customers have reported a problem that occurred with a few of the t-shirts in their order. The problem is the bottom hem comes undone after the first washing. This happens because the lock stitch was not sewn correctly in the t-shirt manufacturing process.
We informed Gildan right away and they are aware of the issue. They traced it back to the machine that was causing the problem and repaired it. Gildan said that this type of problem rarely happens and only a small percentage of affected shirts made it past their inspectors. Less than 1 in 1,000 shirts were affected by this problem but we’re still taking it seriously.
If this happens to any of the shirts in your order, we have a few solutions to offer:
Your satisfaction is our number one priority. If you happen to receive one of these t-shirts, please let us know ASAP so we can make things right.
Over the past year, a very small number of our customers have reported a problem that occurred with a few of the t-shirts in their order. The problem is the bottom hem comes undone after the first washing. This happens because the lock stitch was not sewn correctly in the t-shirt manufacturing process.
We informed Gildan right away and they are aware of the issue. They traced it back to the machine that was causing the problem and repaired it. Gildan said that this type of problem rarely happens and only a small percentage of affected shirts made it past their inspectors. Less than 1 in 1,000 shirts were affected by this problem but we’re still taking it seriously.
If this happens to any of the shirts in your order, we have a few solutions to offer:
- Send us the affected t-shirt and we will repair the hem. This is free and turnaround will be 2 days plus shipping time. This is the fastest way to get a properly hemmed shirt. Our professional seamstress will use an industrial sewing machine to restitch the hem. All shipping expenses in this case will be paid by ClassB.
- If we cannot repair the damage, we will replace or refund the cost of the damaged shirt(s).
Your satisfaction is our number one priority. If you happen to receive one of these t-shirts, please let us know ASAP so we can make things right.