Let's talkt-shirts!

Placing an order

How do I use a purchase order to pay for my order?
September 18, 2013

Qualifying organizations can use a purchase order with their initial order and receive NET 10 terms. Other organizations may need to first submit a credit application or may need to pay using a check or credit card. Read this entire article to determine which policy applies to you. If you are a…
  • BSA Council
  • Public School
  • Government Agency (Municipal, County, State or Federal)
  • Bank
  • National Brand Car Dealership
  • Hospital
Then you can receive NET 10 terms on your initial order, if:
  1. You provide a written copy of your purchase order that includes the customers name and shipping address. (An “intent to purchase” on letterhead is also satisfactory.)
  2. Product is shipped to the organization’s address and not a home address.
If you are a…
  • Private or Religious School
  • Business (other than those listed above)
  • Faith-based organization
Then you can receive NET 10 terms on your second order, if:
  1. You prepay for your first order with a check or credit card.
  2. You submit a credit application before submitting your second order and we approve that application.
  3. Shipment of all orders are to the organization’s address as listed on the credit application.
If you meet the requirements above, you can choose from 3 easy ways to submit your  purchase order:
  1. Email a copy to your customer representatives
  2. Fax to 888-744-1409
  3. Mail a physical copy (this will delay your order). Contact Us | ClassB®
Once we receive the purchase order, we will review it and advise you if we need more information.     All other organization types must prepay for all orders using check or credit card.

I have a name list to add to my design, how do I add the names?
July 12, 2012

We have many designs that can include name lists. It adds a unique personal touch for any family reunion, graduating class, teams and crews.

In the Custom T-shirt Designer, you should see the design on the left and the design elements on the right.

Design on the left and Design Elements on the Right

Notice all of the text elements on the right labelled “Name”

Choose the first “Name” element which should bring you to the edit text window. In the text box on the left, type in the name you want. Press the preview button in the bottom left corner to see you changes on the design. Once the preview window is updated, adjust positioning for the name appropriately.

This is the edit page for the names

Notice the window at the top left corner with Phillip and the preview showing Phillip in bigger font than the rest.

Font sizes and colors can be manipulated in the sections to the right of the preview window. If you want help in designing your t-shirt, please don’t hesitate to call in and work with one of the customer representatives.

Don’t worry about getting everything exactly centered and aligned. This is just a rough draft so as long as all the names are spelled correctly, one of our professional artists will make any necessary final adjustments.

If you have more names than space on the shirt, please email the list to questions@classb.com and one of the representatives will be in touch. We will be more than happy to do the heavy lifting for you.

How does shipping work?
September 30, 2011

ClassB offers free shipping on all orders over $50.00 to any address using a 5-digit US Zip Code! In most cases, we will provide an in-hand date that you can count on. We offer 3 levels of service for screen printed garments – Standard, Priority, and Rush, each with a different number of work days. See Rush Services for more information All other decoration methods use Standard Service. Standard Service is 12 business days from when you place the order until you receive the products to anywhere within the continental US using Fedex. Priority Service is 9 business days from when you place the order until you receive the products to anywhere within the continental US using Fedex. Rush Service is 6 business days from when you place the order until you receive the products to anywhere within the continental US using Fedex. Just add 3 business days to any Service level if we are shipping to Alaska or Hawaii. See Shipping to Alaska and Hawaii.  This applies to all addresses that can receive Fedex deliveries. “International” Addresses (such as APO, FPO, DPO, and other territories of the US) will receive free Priority Mail Service on orders over $50.00. All products sent using US Mail will not have an in-hand date commitment but we will mail them to the US departure point using our regular production schedule.

Can I get sample t-shirts to ensure I order the correct sizes?
September 23, 2011

Yes, you can! Ordering a t-shirt size sample kit helps gives your group the chance to try on different t-shirt sizes so they know the exact size to order.  Each kit includes 8 shirts of random color, pre-printed with a ClassB company logo.  The sizes included are Youth Small, Youth Medium, Youth Large, Adult Small, Adult Medium, Adult Large, Adult XL, and Adult XXL.

We currently have 2 kits available:

Gildan® 100% Cotton Shirt Size Sample Kit

Gildan® 50/50 Shirt Size Sample Kit

Gildan® Wicking Shirt Size Sample Kit

Sport-Tek® Wicking Shirt Size Sample Kit

Each kit includes a coupon good for $32 off any screen printing order over $300. Valid for six months from date of purchase, cannot be combined with other offers.  

What’s the difference between Screen Print and Digital Print?
September 14, 2011

Screen Printing and Digital Printing are two different ways to apply a design to a garment.   While there are a great many technical and process differences involved this is a basic overview.

We have a new page that covers the differences with detail here:
Decoration Methods Comparison

Screen printing is a stencil process that applies liquid ink to the garment, 1 color at a time.  When cured, the ink is extremely durable and washes well.  Screen printing has a lot of setup and clean up procedures so it is the best choice for larger orders of a few ink colors.  Screen printing can be applied to a wide variety of garments, fabrics, and colors. Learn more.

Digital printing is an electronic printing process that is very similar to an ink jet printer.  Once cured, the Digital print is durable but it requires more care in laundry and is not quite as durable as screen printing.  Digital printing is much easier to process and is suited for short runs and images of high detail and multiple colors.  The process is only available on 100% cotton fabric. Learn more.

Can I mix different shirt colors?
September 14, 2011

You can combine different shirt colors in an order but the imprint color must remain the same for all the shirts. While we use the same ink for the entire press run, each  shirt color reacts differently with the ink.  Some people will see the ink colors as changed based on the differences of the fabric colors.  This is especially noticable with light ink on dark shirts. Another issue is contrast.  White ink, for example,  will stand out  and be very visible on a dark color shirt but will be barely noticeable on an Ash color shirt.  Choose the shirt colors carefully to achieve the results you are seeking.

How do I order the design I created?
July 29, 2011

You can place an order online by clicking the orange Order Online button.   order online button This button will take you to our secure online ordering area. PAGE 1 The first section, “Design Information”, is a general description of what you wish printed on your shirts.  If you clicked the Order Online button from an online design or stock design description page, this section should automatically fill in most of the details for you.  Please be sure to double check that your print placement, design details (along with any changes you would like an artist to make for you), and ink colors are all correct. The next section, “Garment Information”, is where you will choose your shirt type, color, sizes, and quantities.  This will generally default to the most recent shirt style you have viewed, or it will show our most popular shirt.  If you are wanting a different shirt, or wish to add other shirt styles/colors onto your order, you can add new line items by clicking the green plus sign next to the item in the listing below this section.  Once the new line item appears, choose a garment color from the drop down list shown on the left side of the new line item.  This will then populate the sizes available for ordering. Click the blue “Continue” button to move forward. PAGE 2 The next section, “Contact Information”, will be where you input your Name, Organization, address(es), daytime telephone number(s), and your email address*.  You can also choose to receive FREE offers emailed once a month from ClassB. *We send many emails during the order process, so be sure to check your inbox often!  If you don’t receive any emails from us regarding your order, check your SPAM folder or call us at 1-800-851-4020 The next section, “Shipping Information”, you will choose which address (from Contact Informaiton) you wish us to ship to, whether or not you wish us to require a signature on delivery, and your preferred turnaround service* *The Rush and Priority Options are only available in certain circumstances. Click the blue “Continue” button to move forward PAGE 3 The next page is a review of your order information followed by your payment information.  Please review all of the information contained on this page for accuracy!  You can also apply any coupon codes you may have, at this time.  On the lower half of the page you can supply your credit card information (including the billing address of the credit card) or choose to pay by check.  If paying with a check, we ask that a copy of the check be faxed to 1-888-744-1409 or emailed to questions@classb.com within 24 hours of order placement.  You can keep the original check for your files Once all of your information is accurately entered, click the blue “Place Your Order” button to submit the order with us.  Once submitted, a Customer Representative will review your order before processing your payment. If you have any questions or problems with the online order process, feel free to call us at 1-800-851-4020!

This is my first order, what do I need to place an order?
July 29, 2011

To place an order, you will need:

1) Design information – a design id number if you’ve created or customized a design, or a stock design number – starting with SP, or if you have your own design, you can fax, email, or upload it straight to the order wall.

2) Your garment style(s): color(s), size(s), and quantities .

3) Payment information.

Here is a link that can help you to make sure you have all the information you need: First Time T-shirt Buyer Guide | ClassB® also: How to order custom t-shirts | ClassB®

Can I add individual names to the shirts?
July 29, 2011

We offer personalization to some or all of your order!  We use a special die cut film that is applied with heat and pressure for a permanent and washable personal shirt.

Letters come in many colors, multiple sizes, and numbers are available as well.

When ordering personalization be very careful to check spelling and shirt size to reduce errors.

More information can be found here: Personalize your custom t-shirts from ClassB! | ClassB®

Please note we only do Embroidery personalization on embroidered garments.

How do I know what color the shirt really is?
July 22, 2011

Computer monitors are notorious for bad color reproduction. We will be happy to  mail out up to 4 different t-shirt color swatch cards.

These samples are available for our  (B110) 100% cotton which encompass the most colors of any garment and are comparable to any other Gildan brand garment.

View the t-shirt style page, choose a t-shirt type, and request Swatch Cards: Custom Screen Printed T-shirts from ClassB.com
# 325858Member # 148971# 270538 SECURETM ClassB® ®

Get Exclusive Discounts and deals

When you join our e-mail savings list.