Let's talkt-shirts!

Will I get to see my embroidered design sewn on fabric before production?
September 10, 2010

Yes!

Your embroidery will be sewn on a fabric swatch that is similar in color and texture to your ordered goods, you will be able to view it on the artwork proof page. It will not be exact and is only intended to show the embroidery, not the final product.

Embroidery is an imprecise art and there is some variation in how the embroidery looks from garment to garment. The threads which make up the design don’t always fall in the exact place, but we do the best we can to match the approved design onto your embroidered garments.
  See also: How do I view my artwork?

How much time do I have to approve my artwork without delaying my order?
September 10, 2010

Your proof should be approved as soon as possible!

When you need to make changes or adjustments, it may take our artist up to one business day to make that change for our Standard Service. If your art has not been approved within 3 business days of the order date, your order may be delayed.

For Rush orders, your artwork is usually available the same day you place your order, and should be approved within one business day so your order will not get delayed.

Reorders using the same design from a past order do not go through a proofing process.  We use the same art file from the previous order so you can be sure the art will match!

Many of our repeat customers enjoy the opportunity to work with our experienced art department and will order early (by a week or more) so that exploring different ideas won’t delay their order. If you’d like to be able to see different ways of interpreting your artwork, you should order early, we’d love to work with you!

  See also: How do I approve my artwork?  

How do I make changes to my artwork?
September 10, 2010

Send us changes to your artwork by choosing the yellow “I need changes” button and then leaving a comment that lets us know what you would like changed.  You can call 1-800-851-4020 if you prefer and explain the changes you would like.

Changes to your artwork received during business hours are typically completed within 1 business day or less.

You can make as many changes as you want because we do not have art fees. However, if the total art approval process takes longer than two business days from the first proof to the final approval, your order may be delayed.

For Rush orders, the art approval process must be completed within one business day to avoid delay.

  See also: How do I view my artwork?

How do I approve my artwork?

How do I approve my artwork?
September 10, 2010

It’s easy!

Log in to ClassB.com (upper right hand corner under Account)

Select “My Tickets”, Select the Order and view.

Just click the green “I approve” button and you are all set.

If you accidentally approve something, there is a short period of time when you can “Undo” or take back your approval. Once the artist has received your approval however, that option will disappear and the only possibility of undoing your approval will be to immediately call us.

We will work with you throughout the proofing process to make sure your design is tailored to your specifications. You can make revisions right from your proof page or over the phone. We usually have a revised proof posted the same day or the day after the revisions are sent.

See also:

How do I view my artwork?
How do I make changes to my artwork?

How do I view my artwork?
September 10, 2010

Your customer service representative will email you when your proof is ready to view.
  1. click the Account tab at the top of the page and sign in.
  2. In your account, you can view “My Tickets”
  3. From there, find your recent work order number and click on it.
  4. Now you should see your artwork. You can approve or request changes.
Always check all the details including spelling, ink and shirt colors, and design placement. Once you approve your design, your order will be moved to production.   See also: How do I make changes to my artwork? How do I approve my artwork?

Welcome To The New 4-H Blog At ClassB.com!
September 3, 2010

Welcome 4-Hers! We’re excited and happy to announce today that Clovertees.com is now officially ClassB.com.

We have been planning this switch and working hard on it in the background for several weeks. And today, we are making the transition. But don’t worry, you’ll still find all the great products, tools, testimonials and t-shirts you previously found at Clovertees.com.

We are also starting a new blog (yes, this is the very first blog post) for the 4-H visitors which will quickly grow to include all sorts of 4-H information, news, customer spotlights, t-shirt tips and more.

For more information on what went into our decision to move to ClassB.com, please click here to read a letter about it from our CEO, Eric Hilferding.

All of us here at ClassB are excited to make this change and we are confident that it will only make our service to you, our valued customer, even better.

Make sure to Bookmark this Page or Subscribe to our blog feed!

New ClassB.com Website Redesign – An Even Better Online Experience
August 18, 2010

It’s not just custom t-shirts we’re creating, we’ve created a new website design too!


This new design will allow you to more easily navigate the site so that you can find exactly what you are looking for – every time.

And if you do happen to run into a problem, our toll-free number and email address is at the top and bottom of every page! As it says, “We love to talk about T-shirts!” So give us a call or send us an email and we’ll get back to you as soon as possible.

By November 2010, we will be merging our other two custom t-shirt websites, GetYourShirts.com and CloverTees.com, into a single site at the newly redesigned ClassB.com. So this couldn’t have come at a better time.

To celebrate the redesign of our site, we are offering every customer free 9 Day Priority Service until September 17th, 2010. Get your orders in now and take advantage of this awesome offer!

We’re excited about our new design and we encourage all of our visitors to let us know what you think. Take a look at the new ClassB.com and leave a comment here. As always, we’d love to hear what you have to say!

T-shirt Hem Coming Out? Here’s What To Do
August 17, 2010

Here at ClassB, we always strive to give our customers top-quality custom t-shirts along with the best possible customer service. In fact, we go above and beyond to exercise exceptional quality control procedures several times throughout the creation and production of your t-shirts. Unfortunately, there are times when even the most stringent quality control standards cannot prevent particular issues from occurring.

hem23

Over the past year, a very small number of our customers have reported a problem that occurred with a few of the t-shirts in their order. The problem is the bottom hem comes undone after the first washing. This happens because the lock stitch was not sewn correctly in the t-shirt manufacturing process.

We informed Gildan right away and they are aware of the issue. They traced it back to the machine that was causing the problem and repaired it. Gildan said that this type of problem rarely happens and only a small percentage of affected shirts made it past their inspectors. Less than 1 in 1,000 shirts were affected by this problem but we’re still taking it seriously.

If this happens to any of the shirts in your order, we have a few solutions to offer:
  1. Send us the affected t-shirt and we will repair the hem. This is free and turnaround will be 2 days plus shipping time. This is the fastest way to get a properly hemmed shirt. Our professional seamstress will use an industrial sewing machine to restitch the hem. All shipping expenses in this case will be paid by ClassB.
  2. If we cannot repair the damage, we will replace or refund the cost of the damaged shirt(s).
This can happen to any stitch on your t-shirt, like on the sleeve or collar. These are extremely rare but we will deal with them in the same way, by fixing it for you. For the few customers who have experienced this problem, we sincerely apologize.

Your satisfaction is our number one priority. If you happen to receive one of these t-shirts, please let us know ASAP so we can make things right.

ClassB Now Using Eco-Friendly Nickel-Zinc Batteries
August 9, 2010

niznThis week, ClassB made another step in its eco-friendly campaign by switching to rechargeable nickel-zinc (NiZn) batteries in all of its AA powered digital equipment.

Both nickel and zinc are naturally occurring elements and are not harmful to our environment. The batteries contain no hazardous or toxic metals/chemicals and are friendly to our ecosystem, should they end up thrown away. Even so, they can be easily and fully recycled, over and over again, and there are currently over 50,000 battery collection sites across the USA and Canada.

NiZn batteries also produce more eco-friendly power! Standard disposable batteries have always produced more power than the rechargeable types (1.5V vs. 1.2V, respectively), but NiZn batteries have rewritten the script, offering 1.6V on a full charge. This means longer charges and better performance.

ClassB will initially be using these batteries in all wireless keyboards, mouses and digital cameras because NiZn batteries are only available in the AA size. However, as NiZn technology advances and more battery sizes become available, we will be switching to those as well.

You can find out more about ClassB’s environmental sustainability plan and the other eco-friendly steps we are taking by visiting our Eco-T Roadmap page.

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