Here at ClassB, we always strive to give our customers top-quality custom t-shirts along with the best possible customer service. In fact, we go above and beyond to exercise exceptional quality control procedures several times throughout the creation and production of your t-shirts. Unfortunately, there are times when even the most stringent quality control standards cannot prevent particular issues from occurring.
Over the past year, a very small number of our customers have reported a problem that occurred with a few of the t-shirts in their order. The problem is the bottom hem comes undone after the first washing. This happens because the lock stitch was not sewn correctly in the t-shirt manufacturing process.
We informed Gildan right away and they are aware of the issue. They traced it back to the machine that was causing the problem and repaired it. Gildan said that this type of problem rarely happens and only a small percentage of affected shirts made it past their inspectors. Less than 1 in 1,000 shirts were affected by this problem but we’re still taking it seriously.
If this happens to any of the shirts in your order, we have a few solutions to offer:
- Send us the affected t-shirt and we will repair the hem. This is free and turnaround will be 2 days plus shipping time. This is the fastest way to get a properly hemmed shirt. Our professional seamstress will use an industrial sewing machine to restitch the hem. All shipping expenses in this case will be paid by ClassB.
- If we cannot repair the damage, we will replace or refund the cost of the damaged shirt(s).
This can happen to any stitch on your t-shirt, like on the sleeve or collar. These are extremely rare but we will deal with them in the same way, by fixing it for you. For the few customers who have experienced this problem, we sincerely apologize.
Your satisfaction is our number one priority. If you happen to receive one of these t-shirts, please let us know ASAP so we can make things right.
Every year we get family reunion orders that are great! Some families have a big cook out at a park, go on a cruse, go to theme parks or just hang out in someoneʼs back yard. Whatever the family does is great, as long as they are together! Here are some top favorite phrases that the t-shirts designs say…
Families are like fudge, mostly sweet with a few nuts.
I am not the only fruit cake in the ___ Family.
A family that debates together, stays together
A family that prays together, stays together.
Keep the tradition going year after year.
Find out where you got your good looks.
Divided by distance, United by roots.
Creating dysfunction for decades.
Yes we did! The ___ Family.
Crusinʼ with the ___ Family.
I survived the ___ Reunion.
Family Sweet Family..
United in Love.
This list will never end, we always get a new idea every month. Thanks for the phrases everyone!