The ClassB Story

It began in a garage…

In 1982, Shirts & Caps was started by Terry Hilferding to provide screenprinted t-shirts to the Zephyrhills community. The first t-shirts she printed were for her son Eric’s Boy Scout patrol. From there, Shirts & Caps became a valued supplier for local businesses, schools, and clubs. We expanded from the garage into a strip mall location in 1985.

In 1994, we moved to our current location on 5th Ave. Growth beyond East Pasco was planned. We looked at branches, telemarketing, mail order and outside sales people. None of these were very successful. In 1997, we put up our first web site, an image of our current flyer. We learned that ampersands aren’t allowed in web site names, so we searched for another way to describe ourselves. We created a website for each subset of customers. ClassB was picked for the scouting market due to its short easy to remember name. We also needed a name that would not specify shirts, since we offered patches and resources on the Scouting site. The other sites usually had tees or shirts in the name.

In September, 2010, we defined our focus on non-profit organizations and families in a letter announcing the merging of all of our websites into ClassB.com:

When we started talking about this merger, we realized that most of our customers share a couple things in common: You are volunteers in your community and you are active in your family. With this merger, we hope to do more to support the role you’re playing in strengthening your family, your community and our country.

ClassB has the honor of making custom t-shirts for the best customers in America.

Our goal is to provide high quality decorated garments with a focus on the best artwork and processes. We take pride in always treating the customer in the same way we would like to be treated. Honestly and integrity is key at ClassB. All customers get the same deal. All prices and policies are public and posted on the web site. We exceed the expectations of the customer by delivering early and including special touches like signed thank you cards and other surprises with their order.

We stand by our work outside the literal nature of a contract. To demonstrate this dedication, we post customer comments and levels of satisfaction on the home page of our web site for all to see. We never censor a negative comment. We know that decorated t-shirts are a luxury item that can be purchased at thousands of other companies. We want customers to choose us because they know we will stand by them.