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Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
Ryan helped me through the ordering process from start to completion. He explained all details of the printing process and proper garment sizing to make sure our Pack received the best product possible. I would highly recommend ClassB!
Brewster, NYMarch 8th
The customer service we received was excellent! We had a problem with a couple sweatshirts in our initial order being too small. The customer service rep asked me to measure the sweatshirts received and once we realized that they were 2 inches shorter than what was listed in the online sizing chart, they replaced the two for free. The representative was friendly and obviously invested in making sure our scouts got the product they ordered. Will definitely use ClassB again!!
Doylestown, PaJanuary 24th
it was a little hard to determine sizing and placement of graphics - but when I called the folks on the phone were great and helped take care of it to ensure it looked right when printed
Franklin, OhioJune 16th
This company knows how to do Customer service!!! Every part of the process is explained, you can call your representative easily if you have questions
or problems, and the shirts turned out great! I miscounted and was short a shirt, called before the order was sent, and they easily added one on!!! I paid for 2 color ink, but the design only required one so Matt (my rep) called me and sorted it out so that I wasn't over charged. They have you approve the final design before printing. The prices were great for the high quality product ($11 per shirt when I ordered 30). The shirts are 100% cotton, so I had everyone buy a size up in case of shrinkage. And I love that they have so many color and sizing options! Will definitely order from them again! Thanks from Cub Scouts Pack 270!!
Livonia, MINovember 27th
Great service helping us get just what we were looking for. Excellent follow up on sizing. Thanks Class B for making me the hero!
American Fork UtahAugust 2nd
Andrea Friar in your customer service department went way beyond the call of duty to help me with my Pack's tee shirt order. From suggestions on color to virtual instantaneous response on design changes and advice on sizing, she could NOT have been more helpful. The only way she could have been more helpful is if she drove to our house to deliver the package herself! Thanks ClassB and Andrea for an excellent experience!
Joe Sviatko, Cubmaster Pack 665
Manchester, MDJune 5th
Loved the full service we receive . Very disappointed in the sizing of the shirt . Not true to size very narro .
Harrison Twp Mi
I was very pleased with the entire process, from using your website to custom design our own shirts, ordering the samples, the sizing charts, the person I phoned early on who answered some initial questions, and communications with the customer representative after placing the order. The shipment itself was also well organized, making it easier for me to distribute the shirts.
Tucson, ArizonaOctober 7th
Turn around from initial order was FAST!! Superb customer service, representative was able to suggest another color to go with design to benefit our younger scouts since sizing wasn't an option with current t-shirt color.
Fort Campbell, KentuckySeptember 24th
The quality of the shirt is excellent! They carry so many designs and they are original. The sizing is good. They fit loose like a t-shirt is suppose to fit.
Sun City, CA.July 24th
Anonymous entries are from customers who opted out of signing their name but still wanted to share their experience. HTML and special characters that won't render properly in a web page are automatically removed.
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