UNedited Customer Testimonials
Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
Great customer service, lot's of artwork choices, good art work quality, but the shipping could be faster and some of the T-shirts (women's) could be better quality.
Crew loved the design and ease of how they were able to do it as a part of our meeting. Arrived sooner than expected. Great experience. Thanks.
Bel Air, MD
Second year ordering imprinted and embroidered shirts/jackets from Class B. Jonah R. is the VERY BEST customer service agent I have ever dealt with. Instantaneous communication. Exceptional art work with corrections/alterations in the same day. Delivery nearly a week in advance of promised date. Quality of shirts and artwork. Class B is DEFINITELY Class A !!!
Second year ordering from ClassB. We had two different designs this year, and they turned out great! The account managers and artists did a great job with our order. Everyone is professional and truly care about their customers/products. Our Pack us looking forward to ordering from ClassB in the future!
Ryan helped me through the ordering process from start to completion. He explained all details of the printing process and proper garment sizing to make sure our Pack received the best product possible. I would highly recommend ClassB!
Thanks so much for the beautiful bottles. They are light and the boys will be using them on our camping trips. The artwork stands out and everyone will know whose pack the bottles belong to.
I was very impressed with the entire process from start to finish. Our pack loved the design and overall quality of the shirts. We will definitely be ordering from you again!
Maple Grove, MN
I am very disappointed in your company. Having been quite understanding of the fact that your accounting department cashed our 4-H club's check for over $600 more than it was written for I would think you would want to do something to help. I missed a sweat shirt on an order and needed to add it. Your representative would do nothing to help rectify the situation but offer to sell them to me at $50 each. How can I justify almost double the price? I was willing to order more than the required 6 to help offset some of the cost but cannot justify charging club members almost double what we originally charged. Being an authorized retailer you understand that we cannot just go anywhere for products. I feel like we are being held hostage to purchase large quantities of product that our club will then sit on, since we have already ordered over 100 garments from you in the past year. I will be writing to our 4-H cooperative extension and explaining to them how you are unwilling to help and expect us to be understanding when you make a mistake and take over $600 from our programs and make us wait for it to be returned and yet feel the need to gouge us to help rectify a number error on our part. Thank you for absolutely nothing.
Our robot team was late on deciding on a t-shirt design. I had previous experience with ClassB and thought they may be able to create and deliver with a quick turnaround when other sites couldn't. The staff worked with me to create an awesome design and I had the shirts in hand in a week, without being charged any special rush shipping charges. Friendly customer service, quality artwork, and free shipping all within a week to meet a competition deadline. Couldn't have asked for more!
Ellicott City, Maryland
The customer service we received was excellent! We had a problem with a couple sweatshirts in our initial order being too small. The customer service rep asked me to measure the sweatshirts received and once we realized that they were 2 inches shorter than what was listed in the online sizing chart, they replaced the two for free. The representative was friendly and obviously invested in making sure our scouts got the product they ordered. Will definitely use ClassB again!!