Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   3,843 responses

Excellent	3,144 (81.8%)
Good	644 (16.8%)
Acceptable	40 (1%)
Unacceptable	15 (0.4%)

Quality of the decoration? (Imprint/Embroidery)   3,840 responses

Excellent	3,151 (82.1%)
Good	521 (13.6%)
Acceptable	28 (0.7%)
Unacceptable	12 (0.3%)
Not Applicable	128 (3.3%)

Quality of the artwork?   3,824 responses

Excellent	3,189 (83.4%)
Good	476 (12.4%)
Acceptable	25 (0.7%)
Unacceptable	4 (0.1%)
Not Applicable	130 (3.4%)

Packaging and organization of your order?   3,825 responses

Excellent	3,190 (83.4%)
Good	567 (14.8%)
Acceptable	51 (1.3%)
Unacceptable	7 (0.2%)
Not Applicable	10 (0.3%)

Shipping and delivery of your order?   3,828 responses

Excellent	3,257 (85.1%)
Good	454 (11.9%)
Acceptable	55 (1.4%)
Unacceptable	37 (1%)
Not Applicable	25 (0.7%)

How would you rate the overall experience?   3,828 responses

Excellent	3,272 (85.5%)
Good	495 (12.9%)
Acceptable	44 (1.1%)
Unacceptable	17 (0.4%)

Would you buy from us again?   3,828 responses

Yes	3,806 (99.4%)
No	22 (0.6%)

Would you recommend us to a friend or colleague?   3,818 responses

Yes	3,798 (99.5%)
No	20 (0.5%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with ClassB.com.

Read Customer Testimonials