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Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

Overall customer satisfaction

98.47%

Percentage of 6,000+ customers surveyed between 4/26/06 and 03/12/10 who described their overall experience as "Good" or "Excellent."

See survey results

How would you rate the product itself?   6,372 responses

Excellent 5,215 (81.8%)
Good 1,066 (16.7%)
Acceptable 69 (1.1%)
Unacceptable 22 (0.3%)

Quality of the decoration? (Imprint/Embroidery)   6,364 responses

Excellent 5,227 (82.1%)
Good 888 (14%)
Acceptable 49 (0.8%)
Unacceptable 15 (0.2%)
Not Applicable 185 (2.9%)

Quality of the artwork?   6,340 responses

Excellent 5,320 (83.9%)
Good 797 (12.6%)
Acceptable 36 (0.6%)
Unacceptable 6 (0.1%)
Not Applicable 181 (2.9%)

Packaging and organization of your order?   6,345 responses

Excellent 5,345 (84.2%)
Good 888 (14%)
Acceptable 83 (1.3%)
Unacceptable 13 (0.2%)
Not Applicable 16 (0.3%)

Shipping and delivery of your order?   6,351 responses

Excellent 5,429 (85.5%)
Good 736 (11.6%)
Acceptable 97 (1.5%)
Unacceptable 53 (0.8%)
Not Applicable 36 (0.6%)

How would you rate the overall experience?   6,354 responses

Excellent 5,462 (86%)
Good 795 (12.5%)
Acceptable 67 (1.1%)
Unacceptable 30 (0.5%)

Would you buy from us again?   6,352 responses

Yes 6,314 (99.4%)
No 38 (0.6%)

Would you recommend us to a friend or colleague?   6,333 responses

Yes 6,294 (99.4%)
No 39 (0.6%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with ClassB.com.

Read Customer Testimonials

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