Here at ClassB, we always strive to give our customers top-quality custom t-shirts along with the best possible customer service. In fact, we go above and beyond to exercise exceptional quality control procedures several times throughout the creation and production of your t-shirts. Unfortunately, there are times when even the most stringent quality control standards cannot prevent particular issues from occurring.
Over the past year, a very small number of our customers have reported a problem that occurred with a few of the t-shirts in their order. The problem is the bottom hem comes undone after the first washing. This happens because the lock stitch was not sewn correctly in the t-shirt manufacturing process.
We informed Gildan right away and they are aware of the issue. They traced it back to the machine that was causing the problem and repaired it. Gildan said that this type of problem rarely happens and only a small percentage of affected shirts made it past their inspectors. Less than 1 in 1,000 shirts were affected by this problem but we’re still taking it seriously.
If this happens to any of the shirts in your order, we have a few solutions to offer:
- Send us the affected t-shirt and we will repair the hem. This is free and turnaround will be 2 days plus shipping time. This is the fastest way to get a properly hemmed shirt. Our professional seamstress will use an industrial sewing machine to restitch the hem. All shipping expenses in this case will be paid by ClassB.
- We will send you a refund for the affected t-shirt.
- We will reprint the shirt with our digital printing process. This method is as fast or faster than a repair (#1 above). It’s also free, but the down side is that sometimes your design cannot be digitally printed. Also, the digitally printed t-shirt will not look exactly like the Screen printed shirts in your order, but its very close.
This can happen to any stitch on your t-shirt, like on the sleeve or collar. These are extremely rare but we will deal with them in the same way, by fixing it for you. For the few customers who have experienced this problem, we sincerely apologize.
Your satisfaction is our number one priority. If you happen to receive one of these t-shirts, please let us know ASAP so we can make things right.
